LENDERS
1. CREATE YOUR PROFILE
The more detail you provide, the more comfortable other users will be to rent your items.
Once you’ve created a seller account and you’ve been accepted. Please fill out the verification process.
Also, make sure you’ve connected with Stripe to receive automatic payouts.
2. LIST AN ITEM
Check out our Second Outing tips to help you get the most out of sharing your wardrobe!
3. ITEM APPROVAL
All items are verified by us before going live. In some cases, we will ask for more information or proof of purchase/authenticity before we can approve a listing.
4. BOOKING REQUESTS
When your listing is live, keep an eye out for booking requests in your account dashboard and via email. From the account dashboard you can accept, decline or negotiate the booking with your lendee.
5. POST YOUR ITEM
When the booking is confirmed; prepare your item and post using a tracked (and ideally, signed for) courier service. Send promptly to ensure the lendee receives their item on time for the start of the agreed rental.
6. UPDATE
Let your lendee know when their item is on the way by sending a message with the tracking details.
7. ITEM RETURNED
Once your item is returned, take the necessary steps to clean and prepare the item for the next outing.
8. REVIEW
Building a trusted community relies on honest feedback. Be sure to leave a review for your lendee at the end of the booking. The highest rated lenders will be considered for account verification.
9. ENJOY YOUR EARNINGS
After a completed rental the money will be available in your account within 7 working days.
LENDEES
1. CREATE YOUR PROFILE
The more detail you provide, the more comfortable lenders will be to share their items.
2. BROWSE THE COLLECTION
Find the items you love by browsing the categories at the top of the page or using the search bar, if you’re looking for something more specific.
3. ARRANGE A BOOKING
When you find an item you wish to rent, use the calendar feature on the product page to request a booking that suits you.
4. RECEIVING ITEM
Keeping in contact with the lender throughout, aim to be available to receive your delivery. When you have your item, check all is as expected. If you have any questions, contact the lender to find a resolution or visit our FAQ’s.
5. ENJOY YOUR RENTAL
Look and feel great, knowing you’re wearing quality pieces for a fraction of the RRP and helping the planet at the same time.
6. RETURN
On the final day of the booking, send the item back promptly using a tracked (and ideally, signed for) courier service.
7. REVIEW
Building a trusted community relies on honest feedback. Be sure to leave a review for your lender at the end of the transaction.
8. SHARE
At Second Outing, we love to see how you’ve been styling your rental pieces. Share your fit pics with us by tagging @second_outing on Instagram.
9. PLAN YOUR NEXT RENTAL
Search again or use your wishlist to plan your next rental!
